Dear Air France, Expedia and especially Royal Air Maroc,
Hello. My husband and I returned home from a vacation in Morocco a week ago , and only now do I feel ready totake up the matter of our return flight from Marrakech. Which is to say the flight that SHOULD have originated from Marrakech, BUT DID NOT BECAUSE YOU MORONS CANCELLED IT – hang on, I need a moment.
Let’s try this again. Six months ago, I booked a vacation to Morocco via Paris through Expedia. THAT’S SIX MONTHS AGO! Because I’m ORGANIZED, RIGHT? NOT A PERSON WHO MISSES FLIGHTS, RIGHT? Again, a moment.
OK. I booked an itinerary that would essentially take us home on December 1st from Marrakech via Casablanca to Paris and then Paris to Toronto. An unwieldy schedule, but the only one that would work as we were traveling through Paris on the way in to visit family, and that was the only return Air France could offer us.
Six weeks ago, Air France contacted me to say the Sunday morning flight on Royal Air Maroc from Marrakech to Casablanca had been cancelled, and that we would have to take a flight the night before. This would involve booking a hotel in Casablanca as well as transfers to and from the airport, but I agreed, because it might be cool to visit Casablanca, even briefly. It might even be the beginning of a beautiful friendship, right Sam? At no point did Air France offer to reimburse us for the inconvenience, but I was willing to overlook it.
Saturday, Nov 30th, we arrived at the airport in Marrakech only to be told by Royal Air Maroc that the flight – the ONLY flight – to Casablanca, the ONLY flight that would allow us to make the connection to Paris the next day, had been cancelled. And yes, they had tried to inform us. By leaving a phone message. On our home phone number in Canada. Not on my cell or by email. And even if they had reached us, what could we have done? HOW WERE WE SUPPOSED TO GET TO CASABLANCA? Their answer, if you can believe it, was “take a bus”.
Take a bus. Take a frigging bus. Like that was going to happen, with all our luggage – which, by the way, Royal Air Maroc lost on the way IN for THREE WHOLE DAYS. Which meant we ended up travelling through the mountains and the desert wearing the clothes we put on in Paris. You know, blazers and scarves and totally inappropriate city slicker duds. I know these are ridiculous first world problems, and there are people starving all over the world, but this was a well planned out and well earned vacation that YOU ALMOST RUINED WITH YOUR STUPID ROYAL AIRLINE! Does your King know about this? Does he ever even flown Royal Air Maroc? I bet the hell not.
We did not take a bus. We took a taxi. Fortunately, taxis in Morocco are relatively cheap, so we found a driver to take us on the 3 hour drive to Casablanca for about $200. We checked into our hotel, had dinner and went to bed early so we could show up at the airport in Casablanca at 7AM. Where we were told by Air France that our ENTIRE ITINERARY HAD BEEN CANCELLED WHEN WE FAILED TO SHOW UP FOR OUR ROYAL AIR MAROC FLIGHT IN MARRAKESH. THE FLIGHT THAT HAD BEEN CANCELLED. Much panic and running around ensued but we managed to get our tickets back, and only made the flight because, of course, it was delayed. BECAUSE it was delayed, however, we only had minutes to make our connecting flight in Paris, which thank God we did, and finally made it home, after 20 hours of travelling, where I kissed the ground and cursed your names.
Seriously, Air France, Expedia and especially Royal Air Maroc, WHAT THE HELL??????? You don’t just abandon your passengers in a dusty North African airport with the words “take a bus”, along with a shrug and a quick walk away. I KNOW people! I know someone who knows the KING! Heads should roll! I insist that at least one head roll. Furthermore, I want – wait, what do I want? I want an apology, for starters. From the king, ideally. I want to be reimbursed for the taxi fares. And maybe the hotel room. That’s it: one head roll, an apology, and some cash. Actually, all I want is the cash.
And maybe a bottle of argan oil.