Have you ever left a bad review online? This couple did and got charged for it.
Tony and Jan Jenkinson posted the negative comment after being unimpressed with the one night they spent at the Broadway Hotel in Blackpool, North West England. Here is some of that review…
“FILTHY, DIRTY ROTTEN STINKING HOVEL RUN BY MUPPETS!”
1 of 5 starsReviewed 30 August 2014
We chose this hotel because it had ‘ample parking’ , car park was full so had to park across the road at another hotel.
Couldn’t believe the state of the room. The hot tap didn’t work, when we reported it we were told they knew about it and it would be fixed in the morning (we were only there for one night.) The drawer fronts fell off when we opened the chest of drawers. Again, they knew about this and it was supposed to be dealt with in the morning. The kettle wouldn’t work, were told you had to switch on the socket it was plugged into, also switch on another socket to make it work. This was because the whole place was rewired wrongly according to the member of staff who dealt with us, and they couldn’t afford to have it put right. There were instructions on how to make a phone call, we would have had a job as there was no phone!! The wallpaper was peeling off the walls, the carpet was thin, dirty and stained. The bed was something else, it must have come out of the ark, the base was all scuffed and dirty and the springs in the mattress attacked you in the night.
Not long after posting this bad review on TripAdvisor the couple noticed a charge on their credit card the equivalent of approximately $177 Canadian. When they inquired to the hotel they were told they were charged for the bad review and that it was written in the document they signed upon booking…
Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organizer will be charged a maximum £100 per review.
It was written in the small print they didn’t see when signing in. According to Blackpool Council, the hotel will be refunding the couple’s money and scrapping the policy.
TripAdvisor has also stated they will be investigating and taking action “It is completely against the spirit and policies of our site for any business owner to attempt to bully or intimidate reviewers who have had a negative experience,” said spokesman James Kay. “Where we find evidence of a business doing so, we will take action to protect the integrity of our site.”