The wait is over for the owners of Samsung Galaxy Note 7 smartphones.
Late Monday night the company released a statement, asking that owners of the device stop using them due to a series of fires involving units which replaced recalled models.
It also suspended sales of the smartphone due to the issue.
Samsung has since released a plan of action to have the phones replaced. Starting Thursday, October 13, Note 7 owners can return to their point of purchase and exchange their device for a Galaxy S7 or Galaxy S7 Edge.
However the company says customers are entitled to a full device hardware and Note 7 specific accessories refund, if they don’t want to exchange.
For those who bought the Note 7 on Samsung.com, a refund will be offered upon return receipt of the recalled device. Samsung has indicated it would be in touch with it’s online customers to provide them with specifics about the return process.
“The team has been consistent in our resolve in putting consumers first and worked as quickly as possible to execute the plan. We are committed to working closely with our carrier and retail partners to make this as easy as possible for consumers. We appreciate the support we’ve received over the past few weeks.” – Paul Brannen, COO & EVP, Mobile and Enterprise Solutions.
Samsung says Canadians with further questions should call 1-800-SAMSUNG (726-7864)