By Alana Wise
The Sunday evening incident caused a furor around the world as video recorded by fellow passengers showed airport security officers yanking Dr. David Dao from his seat aboard the flight.
Much of the uproar stemmed from Dao’s status as a paying passenger who was being removed to make room for additional crew members on the overbooked flight.
On Capitol Hill, powerful Republican and Democratic lawmakers denounced how Dao was treated and called for United to explain the situation.
On Wednesday, U.S. Senator Chris Van Hollen, a Maryland Democrat, announced plans for the Customers Not Cargo Act, which would prohibit the forcible removal of passengers already aboard an aircraft “due to overbooking or airline staff seeking to fly as passengers.”
Two online petitions calling for Munoz to step down as CEO had more than 124,000 signatures combined by Wednesday afternoon, but he told ABC that he had no plans to resign over the incident.
WATCH: Is there any legal recourse for the United passenger dragged off his flight?
Shares of United Continental closed 1.1 percent lower at $69.93. They fell as much as 4.4 percent on Tuesday.
The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling for boycotts of the No. 3 U.S. carrier by passenger traffic and an end to the practice of overbooking flights.
Delta Air Lines Inc CEO Ed Bastian defended overbooking as “a valid business practice” that does not require additional oversight by the government.
“It’s not a question, in my opinion, as to whether you overbook,” Bastian said on a Wednesday earnings call. “It’s how you manage an overbook situation.”
As of Tuesday, Dao was still in a Chicago hospital recovering from his injuries, his lawyer said.
Footage from the incident shows Dao, bloodied and disheveled, returning to the cabin and repeating: “Just kill me. Kill me,” and “I have to go home.”
In the ABC interview, Munoz apologized profusely to Dao, his family, passengers and United customers.
“This can never, will never happen again,” he said.